Refund Policy

Trustenda operates a strict no-refund policy for all services and credit purchases. This policy is necessary due to the unique nature of our digital reputation management services, which involve:

• Immediate deployment of resources upon order placement
• Coordination with third-party review networks
• Irreversible service delivery processes
• Digital products that cannot be "returned"
• Compliance with industry standards for reputation services

By purchasing credits or services from Trustenda, you acknowledge and agree that all sales are final.

Service Nature

Our reputation management services are:

• Immediately Executed: Orders begin processing within hours of placement
• Resource Intensive: Significant resources are allocated to each order
• Third-Party Dependent: We coordinate with external review networks
• Customized: Each service is tailored to specific business requirements

Business Protection

The no-refund policy protects against:

• Service abuse and fraudulent refund requests
• Customers receiving benefits then requesting refunds
• Operational disruptions that affect other customers
• Unsustainable business practices in the digital services industry

Industry Standards

No-refund policies are standard practice for:

• Digital marketing and SEO services
• Reputation management companies
• Social media and review services
• Online advertising and promotion services

While we don't offer refunds, we provide comprehensive service guarantees:

15-Day Replacement Guarantee

• Free replacement of reviews removed within 15 days of delivery
• No questions asked replacement policy during warranty period
• Multiple replacement attempts if necessary
• Extended warranty for bulk orders (20+ reviews)

Service Quality Assurance

• High-quality, authentic reviews from aged accounts
• Geo-targeted delivery matching your specifications
• Professional review content creation
• Drip-feed delivery for natural appearance

Customer Support

• 24/7 customer support for all service issues
• Dedicated account management for large orders
• Regular status updates and progress reports
• Consultation on reputation management strategies

Refunds will NOT be issued under any of the following circumstances:

Change of Mind

• Deciding you no longer want the service after purchase
• Changing business strategy or marketing approach
• Buyer's remorse or second thoughts
• Finding alternative service providers

Platform-Related Issues

• Reviews removed after the 15-day warranty period
• Platform algorithm changes affecting review visibility
• Third-party platform policy modifications
• Account suspensions or restrictions by review platforms

Business Performance

• Not achieving expected sales or revenue increases
• Lack of immediate business growth
• Competitor actions or market changes
• Unrealistic expectations about service outcomes

Service Completion

• Services delivered as ordered and specified
• Reviews successfully placed on target platforms
• Completion within promised timeframes
• Meeting all technical specifications and requirements

Important Warning About Chargebacks:

Chargeback Consequences

• Immediate Account Suspension: All services will be terminated
• Permanent Service Ban: You will be prohibited from future purchases
• Legal Action: We reserve the right to pursue legal remedies
• Collection Efforts: Outstanding balances may be sent to collections

Proper Dispute Resolution

Before considering a chargeback, you must:

1. Contact our support team at support@trustenda.com
2. Allow 48 hours for initial response
3. Provide detailed explanation of your concerns
4. Work with us in good faith to resolve the issue

Chargeback Defense

We will vigorously defend against illegitimate chargebacks with:

• Complete service delivery documentation
• Communication records and support interactions
• Proof of service completion and quality
• Evidence of policy acknowledgment and acceptance

Credit Purchases

• No Refunds: Credit purchases are final and non-refundable
• No Expiration: Credits remain in your account indefinitely
• No Cash Value: Credits cannot be converted to cash
• Non-Transferable: Credits cannot be transferred to other accounts

Account Termination

If your account is terminated for policy violations:

• All unused credits are forfeited
• No compensation will be provided
• Services in progress will be discontinued
• Access to all account features will be revoked

Voluntary Account Closure

If you choose to close your account:

• Unused credits will be forfeited
• No refunds will be issued for remaining credits
• Account closure is permanent and irreversible
• Historical data and order records will be retained per our data policy

While we don't offer refunds, we are committed to resolving service issues:

How to Report Issues

1. Email support@trustenda.com with detailed information
2. Include your order number and specific concerns
3. Provide screenshots or evidence if applicable
4. Allow 24-48 hours for initial response

Resolution Options

• Service Replacement: Re-delivery of services that don't meet standards
• Additional Reviews: Bonus reviews for significant service issues
• Account Credits: Additional credits for future use (in exceptional cases)
• Service Upgrades: Enhanced service features at no additional cost

Escalation Process

If initial support doesn't resolve your issue:

1. Request escalation to senior support team
2. Management review within 5 business days
3. Final resolution decision communicated in writing
4. Implementation of approved resolution within 7 days

Consumer Rights

While we maintain a no-refund policy, we acknowledge that certain jurisdictions may have consumer protection laws that override contractual terms. However, our services are:

• Clearly described with detailed service specifications
• Delivered as promised within stated timeframes
• Backed by quality guarantees and replacement policies
• Provided with comprehensive customer support

Dispute Resolution

Any disputes regarding this refund policy will be resolved through:

1. Direct negotiation with our customer service team
2. Mediation through a mutually agreed mediator
3. Binding arbitration under applicable commercial rules
4. Jurisdiction courts only as a last resort

Policy Enforcement

This refund policy is:

• Legally binding upon service purchase
• Enforceable under applicable commercial law
• Integrated with our Terms of Service
• Subject to regular legal review and updates

Trustenda reserves the right to modify this Refund Policy at any time. Changes will be communicated through:

• Email notifications to all registered customers
• Prominent website notices
• In-dashboard announcements
• Updated "Last Modified" date on this page

Continued use of our services after policy changes constitutes acceptance of the updated terms.

For questions about this Refund Policy or to discuss service concerns:

Important: Please read this policy thoroughly before making any purchases. Our customer service team is available to answer questions about our services and policies before you buy.