Privacy Policy

Personal Information

When you create an account or use our services, we collect:

• Account Information: Name, email address, password (encrypted)
• Business Information: Business name, website URL, industry, location
• Contact Details: Phone number (if provided), billing address
• Payment Information: Processed securely through Stripe (we do not store payment details)

Service Usage Data

• Order history and service preferences
• Platform selections and review requirements
• Communication preferences and support interactions
• Account activity and login information

Technical Information

• IP address and browser information
• Device type and operating system
• Website usage patterns and analytics
• Cookies and similar tracking technologies

We use your information for the following purposes:

Service Delivery

• Processing and fulfilling your review orders
• Managing your account and credit balance
• Providing customer support and technical assistance
• Delivering geo-targeted and platform-specific services

Communication

• Sending order confirmations and status updates
• Providing important service announcements
• Responding to inquiries and support requests
• Sending promotional offers (with your consent)

Business Operations

• Improving our services and user experience
• Analyzing usage patterns and service performance
• Preventing fraud and ensuring platform security
• Complying with legal and regulatory requirements

We do not sell, rent, or trade your personal information to third parties. We may share information only in the following circumstances:

Service Providers

• Payment Processing: Stripe for secure payment handling
• Database Hosting: Supabase for secure data storage
• Email Services: Trusted providers for transactional emails
• Review Network: Verified suppliers for review delivery (business information only)

Legal Requirements

• When required by law or legal process
• To protect our rights and prevent fraud
• In response to valid government requests
• To enforce our Terms of Service

Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business transaction, with continued protection under this privacy policy.

We implement comprehensive security measures to protect your information:

Technical Safeguards

• Encryption: All data transmitted using SSL/TLS encryption
• Secure Storage: Database encryption and access controls
• Authentication: Multi-factor authentication options
• Regular Updates: Security patches and system monitoring

Access Controls

• Limited employee access on a need-to-know basis
• Regular security training for all team members
• Audit logs for all data access and modifications
• Secure development and deployment practices

Important Note: While we implement industry-standard security measures, no system is 100% secure. We continuously monitor and improve our security practices to protect your information.

You have several rights regarding your personal information:

Access and Control

• Account Access: View and update your profile information anytime
• Data Portability: Request a copy of your personal data
• Correction Rights: Update or correct inaccurate information
• Deletion Requests: Request deletion of your account and data

Communication Preferences

• Opt out of promotional emails (service emails will continue)
• Choose notification preferences in your account settings
• Update contact information and communication methods

Cookie Management

• Browser settings to control cookie acceptance
• Opt-out options for analytics and tracking
• Essential cookies required for service functionality

Exercise Your Rights: To exercise any of these rights, contact us at support@trustenda.com. We will respond within 30 days of receiving your request.

We use cookies and similar technologies to enhance your experience:

Types of Cookies

• Essential Cookies: Required for basic site functionality and security
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (with consent)

Third-Party Services

• Google Analytics for website usage analysis
• Stripe for payment processing and fraud prevention
• Customer support tools for service improvement

You can control cookie settings through your browser preferences, though disabling certain cookies may affect site functionality.

Retention Periods

• Account Information: Retained while your account is active
• Order History: Kept for 7 years for business and tax purposes
• Support Communications: Retained for 3 years for quality assurance
• Analytics Data: Aggregated data retained indefinitely (anonymized)

Account Deletion

When you request account deletion:

• Personal information is deleted within 30 days
• Order history may be retained for legal compliance
• Anonymized data may be kept for business analytics
• Unused credits are forfeited upon account deletion

Trustenda operates globally and may transfer your information to countries outside your residence. We ensure appropriate safeguards are in place:

• Data processing agreements with all service providers
• Compliance with applicable data protection laws
• Standard contractual clauses for international transfers
• Regular audits of data handling practices

Trustenda's services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

Parents or guardians who believe their child has provided personal information should contact us immediately at support@trustenda.com.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make material changes, we will:

• Send email notifications to registered users
• Post prominent notices on our website
• Update the "Last Updated" date at the top of this policy
• Provide in-dashboard notifications for significant changes

Continued use of our services after notification constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, please contact us:

We are committed to addressing your privacy concerns and will work with you to resolve any issues promptly and transparently.